[ GROUNDED ANSWERS ]
The bot answers from your documents, policies, pricing and site content, not the open internet. When it does not know, it says so and routes to a human.
< AI CHATBOTS / NEW ZEALAND >UNIT / CHT-01NZ-AKL
A FRONT DESK THATNEVER CLOSES.
Most chatbots are a maze of canned buttons that customers abandon. A modern AI chatbot reads your actual documentation, answers in your voice, qualifies the lead and books the call, and knows when to hand a human the conversation.
Lucid AI builds chatbots for New Zealand businesses on frontier language models, grounded in your own knowledge base so answers are accurate, and instrumented so you can see exactly what customers ask and where the bot earns its keep.
CAPABILITIES.
[ WHAT WE DELIVER ]
[ LEAD CAPTURE + QUALIFYING ]
Conversations that end in a booked call or a qualified enquiry in your CRM, with the context captured, not a dead-end chat transcript.
[ HUMAN HANDOFF ]
Clean escalation to email, phone or live chat with the conversation history attached, so customers never repeat themselves.
[ BRAND VOICE ]
Tone, phrasing and boundaries tuned to your brand, with hard rules on what the bot may promise, quote or discuss.
[ ANALYTICS ]
Every question logged and clustered. You learn what customers actually ask, which becomes content, product and sales intelligence.
[ CHANNELS ]
Website first, then the channels your customers use: Messenger, Instagram, WhatsApp, or inside your customer portal.
USE CASES.
[ WHERE IT PAYS FOR ITSELF ]
- USE/01
AFTER-HOURS ENQUIRIES
Enquiries that land at 9pm get answered at 9pm, and the booked call is in your calendar by morning.
- USE/02
REPEAT QUESTIONS
Pricing, availability, process, policies: the questions your team answers daily get answered instantly, correctly, every time.
- USE/03
LEAD QUALIFICATION
The bot asks the qualifying questions before the call, so your sales time goes to prospects who fit.
- USE/04
SUPPORT DEFLECTION
First-line support handled from your documentation, with the genuinely hard cases escalated with full context.
CASE STUDIES.
[ LIVE SYSTEMS / REAL-WORLD APPLICATION ]
AUTOAPPRAISE
CONSUMER AI PLATFORM
A live valuation platform for the New Zealand vehicle market. A driver enters their car's details and receives a structured AI-generated report: market position, price range and selling guidance. Free report to paid unlock, with the report engine, payment flow and hosting built end to end.
CONTENT PIPELINE
AUTONOMOUS PUBLISHING SYSTEM
A scheduled agent pipeline that researches live industry trends, writes and edits an article, generates its imagery and publishes to two production websites three mornings a week. Runs unattended, to a fixed schedule, at editorial quality.
[ FREQUENTLY ASKED ]
Q/01HOW IS THIS DIFFERENT FROM THE CHATBOTS WE HAVE SEEN BEFORE?+
Older chatbots follow scripted decision trees and collapse the moment a question is phrased unexpectedly. A language-model chatbot understands the question, answers from your actual knowledge base, and escalates gracefully. The difference shows up in completion rates and captured leads.
Q/02WILL IT MAKE THINGS UP TO CUSTOMERS?+
This is exactly what grounding and guardrails exist for. The bot answers only from your approved content, declines what it cannot verify, and has hard rules on quotes and promises. We test against real customer questions before it goes live.
Q/03HOW MUCH DOES AN AI CHATBOT COST FOR A NZ BUSINESS?+
Builds are scoped to your knowledge base and channels, with a fixed price agreed before work starts and a monthly operating cost for hosting and model usage. Ask for a scoped quote; it is a smaller build than most expect.
Q/04HOW LONG UNTIL IT IS LIVE ON OUR SITE?+
A website chatbot grounded in your existing content typically goes live in weeks: content ingestion, tuning, testing against real questions, then deployment with analytics from day one.
[ CONTACT US ]
YOUR CUSTOMERS ARE ASKING.
ANSWER EVERY TIME.
LOCATION
Auckland, New Zealand
Serving clients nationwide
RESPONSE TIME
Within one working day